Articles on: Returns Management

How to Auto-approve Return Requests

Plans: Pro, Premium, Enterprise Platforms: All platforms


AfterShip Returns allows you to auto-approve return requests to speed up the processing of the return requests. RMAs can be approved automatically for all return shipping methods based on specific countries or regions.

To enable Auto-approval for AfterShip Returns’s supported shipping methods, including Ship with a return label, Ship with the carrier customers choose, Return to a retail store, and Green returns, follow the steps below.

Enable auto-approval for RMA

To go Return routing rules in the AfterShip Returns admin
Select the Return zone for which you want to enable auto-approval
Click the {...} icon and select Edit rule
Move to the Return shipping methods section

For each shipping method, you get the option of Auto-approval
Select the checkbox for Auto-approval to approve the return request submitted by customers through the returns portal automatically

For Ship with a return label shipping method, it is imperative that you also set up carriers and warehouse locations and enable auto-generate return labels for requests to be approved automatically
Once you tick the checkbox for Auto-approval, hit Save

For any further questions or help, please contact our chat support team

Updated on: 06/12/2023

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