Set Up Blocklists and Allowlists Based on Discount
Plans: Pro, Premium, Enterprise Platforms: Shopify and Commerce API
You can set up eligibility rules for your store returns based on specific conditions. The blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. A discount is one of the criteria for making items eligible or ineligible for returns.
Blocklisting a discount code generated in your eCommerce platform’s admin will make the items within an order on which customers have applied that discount code ineligible for return
Specifying a range of the discount amount in the blocklist will make the items within an order that fall within that range ineligible for return
You can set a range for the discount amount or define an equal to or greater than or equal to or less than range
E.g, In the example below, the blue watch is eligible for a return, whereas the black watch is ineligible because the discount amount for a return item should be between $5 - $10.
Specifying a range of the discount percentage (%) in the blocklist will make the items within an order that fall within that range ineligible for return
Discount percentage is calculated by dividing the discount amount by the original product cost and multiplying by 100.
You can set a discount percentage (%) range of the discount or define an equal to or greater than or equal to or less than percentage (%) range
E.g, In the example below, based on the formula, the discount on the black watch is 19% and 5% on the blue watch. This means the black watch is eligible for a return, whereas the blue watch is ineligible because the discount percentage for a return item should be equal to or greater than $10.
Allowlisting a discount code generated in your eCommerce platform’s admin will make the items within an order on which customers have applied that discount code eligible for return. This entry will override the existing blocklist entry and basic discount rules
Specifying a range of the discount amount in the allowlist will make the items within an order that fall within that range eligible for return. This entry will override the existing blocklist entry and basic discount rules
You can set a range for the discount amount or define an equal to or greater than or equal to or less than range
Specifying a range of the discount percentage (%) in the allowlist will make the items within an order that fall within that range eligible for return. This entry will override the existing blocklist entry and basic discount rules
You can set a percentage (%) range of the discount or define an equal to or greater than or equal to or less than percentage (%) range
To set up and manage blocklists and allowlists based on discount, navigate to AfterShip Returns admin > Return policy > Eligibility rules.
Click Manage to open the blocklist dashboard, where all the listings will be shown and created
To add a listing, click Add listing and select Discount* from the list
Select the criteria: Discount code, Discount amount, or Discount percentage
Input the listing value for the criteria you selected and click Add
Once the listing is added, you will be able to view the item on the listing dashboard, the date it was created, and the listing type
You will also see the option to remove listings whenever required. Select the bin icon to the right of the listing you would like to remove
For any further questions or help, please contact our chat support team
Overview
You can set up eligibility rules for your store returns based on specific conditions. The blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. A discount is one of the criteria for making items eligible or ineligible for returns.
1. Blocklist returns based on discount
Blocklisting a discount code generated in your eCommerce platform’s admin will make the items within an order on which customers have applied that discount code ineligible for return
Specifying a range of the discount amount in the blocklist will make the items within an order that fall within that range ineligible for return
You can set a range for the discount amount or define an equal to or greater than or equal to or less than range
E.g, In the example below, the blue watch is eligible for a return, whereas the black watch is ineligible because the discount amount for a return item should be between $5 - $10.
Specifying a range of the discount percentage (%) in the blocklist will make the items within an order that fall within that range ineligible for return
Discount percentage is calculated by dividing the discount amount by the original product cost and multiplying by 100.
You can set a discount percentage (%) range of the discount or define an equal to or greater than or equal to or less than percentage (%) range
E.g, In the example below, based on the formula, the discount on the black watch is 19% and 5% on the blue watch. This means the black watch is eligible for a return, whereas the blue watch is ineligible because the discount percentage for a return item should be equal to or greater than $10.
2. Allowlist returns based on discount
Allowlisting a discount code generated in your eCommerce platform’s admin will make the items within an order on which customers have applied that discount code eligible for return. This entry will override the existing blocklist entry and basic discount rules
Specifying a range of the discount amount in the allowlist will make the items within an order that fall within that range eligible for return. This entry will override the existing blocklist entry and basic discount rules
You can set a range for the discount amount or define an equal to or greater than or equal to or less than range
Specifying a range of the discount percentage (%) in the allowlist will make the items within an order that fall within that range eligible for return. This entry will override the existing blocklist entry and basic discount rules
You can set a percentage (%) range of the discount or define an equal to or greater than or equal to or less than percentage (%) range
Create discount listings
To set up and manage blocklists and allowlists based on discount, navigate to AfterShip Returns admin > Return policy > Eligibility rules.
Click Manage to open the blocklist dashboard, where all the listings will be shown and created
To add a listing, click Add listing and select Discount* from the list
Select the criteria: Discount code, Discount amount, or Discount percentage
Input the listing value for the criteria you selected and click Add
Once the listing is added, you will be able to view the item on the listing dashboard, the date it was created, and the listing type
You will also see the option to remove listings whenever required. Select the bin icon to the right of the listing you would like to remove
For any further questions or help, please contact our chat support team
Updated on: 24/11/2023
Thank you!